Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the Tru Alka website. On some pages, you can order products, make requests, and register to receive materials & information. The types of personal information collected at these pages are:
- Email Address
- Phone Number
- Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a product or part online and want it sent directly to another recipient, you will need to submit the recipient's address. In other instances you might be asked to refer-a-friend to offer information to anyone making an inquiry and requesting info about our products. In these circumstances, the types of personal information collected are:
- Phone Number
- Email Address
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
A "cookie" is a small text file that a Web site can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the Web site's computer. Many users do not know that "cookies" are being placed on their computers when they visit Web sites. If you want to know when this happens, or prevent it from happening, you can set your browser to warn you when a Web site attempts to place a "cookie" on your computer.
We do not require visitors to accept cookies in order to use our site.
Information automatically collected by our Sites
Our servers may use log files to automatically collect certain non-personally identifying information, such as your computers IP address, the type of browser in use, and pages viewed, when you visit our Sites. We use this information to understand how visitors navigate through our Sites, to enhance your experience while using our Sites, and to make the materials we post as valuable to visitors as possible. We do not link this information to personally identifiable information.
Links to Other Web Sites
On occasion we may make available to our users & visitors, downloadable software. Where our site includes links to other web sites whose privacy practices may differ from those of Tru Alka, your information would be subject to their privacy statements.Tru Alka privacy statement does not apply to information you may submit to those sites. We encourage you to carefully read the privacy statement of any web site you visit.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Providing security for the personal information you submit via our Site is a top priority for Tru Alka. We use Secure Socket Layer (SSL) encryption for information you may send electronically. Please be aware, however, that no transmission of information via the Internet can be entirely secure. You should, therefore, always use caution when submitting personal information online. We take commercially reasonable steps to provide security for your information once we receive it.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13. Our website does however have a kids place designed to provide water knowledge of an educational nature that could be used for reference purposes.
How You Can Access or Correct Your Personal Information
You can access all your personally identifiable information that we collect online and maintain by accessing your account via your online personal account. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error via telephone, email or postal mail sent to the following address:
19509 Ventura Blvd.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Changes to this Privacy Statement
If we change this privacy statement in ways that affect the personally identifying information we have collected through our site, we will post those changes in this space and advise you of choices you may have as a result of those changes. In as much as an email address has been provided, we would also send notification via email. We will also post a notice on our home page that this privacy statement has changed.
Should you feel that Tru Alka has not complied with this privacy statement, or you have other questions or concerns about these privacy policies, please submit your concerns to us at [email protected] or call us at (888) 987-8426.